What to Know About the Museum and COVID-19

The museum has taken extensive measures to ensure guest and staff safety upon reopening, making your next visit possible without diminishing the impactful experience.


When is the museum open?

Please note: The museum continues to be open regular operational hours on Saturdays and Sundays from 10 a.m. to 4 p.m. Tickets can be purchased online in advance or in-person at the ticket kiosk in the Union Terminal Rotunda or the HHC Lobby. Learn more about visiting the museum here.

Effective December 8, 2020, The Nancy & David Wolf Holocaust & Humanity Center has moved to appointment-only museum visitation for the public on Mondays through Fridays. Visitors will be able to book private appointment times to tour the museum on weekdays by calling 513-487-3055 or emailing [email protected]. Forty-eight hours of notice is preferred. Walk-in visitation on weekdays will no longer be available.

Visit HHC’s website to prepare for your visit.

How will admission work on weekends?

Timed tickets will help manage the number of people in each museum, ensuring proper social distancing of six feet or more. Groups of (no more than) 10 persons can be accommodated every 15 minutes. We recommend purchasing your tickets online. However, tickets can also be purchased in the rotunda or the HHC lobby on Saturdays and Sundays.

Has the museum taken precautions to ensure visitor and employee safety?

The museum has implemented several precautions to ensure the safety of guests and employees. Signage is posted to encourage social distancing and explain the symptoms of COVID-19. Floor “cling” markers will provide visual references for the recommended spacing between guests. Allowances can be made for guests arriving together. Seating arrangements in HHC’s theaters have also been reconfigured to ensure guests maintain distances of six feet from each other. Complimentary stylus pens will be given to HHC visitors, which will enable them to press buttons and make selections on exhibit touchscreens.

What cleaning protocols have been implemented?

Extensive cleaning protocols ensure the building is clean and sanitized multiple times per day, including attention to high touchpoint areas like doors, elevators, handrails, countertops and restrooms.

Do I need to wear a mask to enter the museum?

Masks or facial coverings are required. Based on the City of Cincinnati’s ordinance passed on July, 3, 2020, all museum visitors are required to wear a mask. Visit cincinnati-oh.gov/covid19 for more information. Complimentary face masks will be made available in the HHC lobby, and hand sanitizer will be available at the entry and exit of the museum. All employees are required to wear masks within Union Terminal.

I missed my allotted time for admission on weekends. What do I do now?

The HHC staff will work with you to ensure you either get into another time slot or provide a voucher for you to reschedule.

Are there any parts of the museum that I cannot access during this time?

We have made accommodations so that everything in the museum is accessible.

Will the museum’s weekly Holocaust Speaker Series take place in person?

For now, the Holocaust Speaker Series will continue digitally. We will announce when this will resume in-person.

I am not comfortable going to the museum yet. Will you still have digital programming? Where can I find more information?

Yes. HHC will continue its digital programming efforts when the museum reopens. You can check for updates on the museum’s website. You can also find more information on the HHC website, or you can email us at [email protected]. For ticketing information and general information about the Cincinnati Museum Center, visit the museum website.